Warranty
2-YEAR HASSLE FREE WARRANTY
Your Dawn House bed is warranted against defects in materials or
workmanship for two years from the date of purchase to the original
purchaser. During such time, we will repair or replace any warranted
part found to be defective by the manufacturer, at its sole
discretion.
5-YEAR WARRANTY ON PARTS
During years 3 through 5 from the original purchase date, the
manufacturer will replace any part on the adjustable base found to
be defective, to the original Purchaser. The manufacturer’s liability islimited to the replacement of the defective electrical/ mechanical
parts* ONLY with the purchaser responsible for all service,
installation, and transportation cost of said parts.
1-YEAR PARTS AND LABOR WARRANTY FOR DAWN HOUSE HEALTH
SENSORS
Your adjustable base has a one year, full replacement on parts, labor
and transportation on the health sensors should your health sensorsfail during the first year of this warranty from the original purchase
date. This warranty covers the functionality of the health sensors fortheir normal, intended use as specified in the Owner’s Manual and
does not cover a malfunction that has resulted in improper or
unreasonable use or maintenance, or accident.
FAQ
How do I measure space for delivery?
Dawn House beds may be larger and heavier than other bases of similar size. Using the dimensions below, it is the customer's responsibility to measure any hallways, stairwells or elevators for proper space allowance for delivery. Should the Dawn House bed not be able to be delivered due to the customer failing to properly measure the necessary space(s) to make final delivery the order will be subject to a 25% restocking fee. Final determination of necessary space will be made by the White Glove delivery team and may be decided prior to unboxing the product. Carton Dimensions Twin Long - 43.5" x 84.5" x 10.5" Full - 60.5" x 79.5" x 10.5" Queen - 64" x 84.5" x 10.5"
Do you offer assembly service?
Yes, we offer our free White Glove service, which includes delivery and assembly of your Dawn House Bed. Any additional assembly needs (such as a personal headboard) are not included.
How long does it take the bed to deliver?
Our White Glove service generally takes 7-12 Business Days to make the final delivery, it may take longer depending on your location and unforeseen factors. They will reach out to you through your provided contact information to schedule a time and date that works for you.
How do I operate the bed?
The Dawn House Bed is easy to operate in any of three ways: the wireless remote, the voice command module, or the Dawn House App.
Can the Dawn House be returned?
Due to the hygienic nature of the product, the Dawn House bed cannot be returned.