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Warranty
Is something wrong with your Rollz product within two years of purchase? Then contact your supplier immediately. They will look for a solution as quickly as possible in consultation with us. We apply the warranty provisions below.
Repairs are also possible after the warranty period has expired, against reimbursement of costs incurred. Please contact your dealer directly for this.
Warranty provisions
Rollz® International BV, established in Delft in the Netherlands (hereinafter “Rollz”), in its capacity as manufacturer, guarantees the Rollz Flex, Rollz Motion, Rollz Motion Performance and Rollz Motion Rhythm (hereafter: “product”) are produced under the following provisions:
1. The general warranty period for the first owner (hereinafter: “customer”) is 24 months from the date of purchase.
2. Rollz gives a five-year guarantee from the date of purchase on material and construction errors of the frame during normal use and maintenance.
3. The warranty gives the right to repair, explicitly not to exchange or to take back a product.
4. In case of repair, the customer takes care of the transport of the product to and from the store where it was purchased (the “supplier”). The supplier will arrange the repair in consultation with Rollz.
5. The warranty can only be invoked if the customer provides the supplier with a copy of the purchase receipt with purchase date and a clear description of the complaints, together with the defective product.
6. If necessary, Rollz takes care of the transport of the product from the supplier to Rollz and vice versa for its own costs and risk, but only if the repair is covered by the warranty.
7. The warranty period is never extended, even in the case of repairs.
8. The warranty is not transferable and can therefore only be invoked by the first owner.
9. The warranty does not affect the rights that the customer has under the law.
10. Your Rollz Motion Rhythm rollator is covered by the warranty conditions in the Rollz Motion user manual. The specific parts of your Rollz Motion Rhythm are covered by the following warranty periods:
- The Rollz Rhythm module is under warranty for a period of 24 months.
- The Rollz Motion Rhythm handles containing the vibrating part are covered by 12 months warranty.
- The battery in the Rollz Motion Rhythm module is fully warranted for 12 months.
A warranty period of 6 months applies to the various accessories available for the Rollz Motion and Rollz Flex models.
The warranty does not apply in the following situations:
a. if the customer has made or ordered changes or repairs without prior written permission from Rollz or the supplier;
b. when defects have been caused by neglect or an accident and / or use or maintenance, other than what is stated in the manual;
c. if the serial number is damaged or removed;
d. if the damage to the product is the result of normal wear and tear.
FAQ
What is the best walker for Parkinsons Patients?
When seeking the best walker for Parkinson’s patients, several key features should be considered. A suitable walker should include adjustable cues (such as visual, auditory, and tactile signals) to help maintain a consistent walking pattern. Stability is essential to ensuring users feel safe while walking, achieved through an ergonomic design and a sturdy frame. Additionally, features like a compact design for easy transport, comfortable grips, and strong braking system are essential to enhance safety and usability. The Rollz Motion Rhythm incorporates all these features, making it an excellent choice for individuals with Parkinson’s who want to improve their mobility and quality of life.
This video shows how walking with cues can help someone with Parkinson’s maintain a steady gait.
What is a Parkinson's Walker with Laser Cue?
The Rollz Motion Rhythm is a Parkinson’s walker with laser cue, specifically designed to improve mobility for people with Parkinson’s. The green laser line is projected onto the floor and acts as a visual cue to encourage users to step forward and break out of freezing episodes. This feature helps users take longer strides and maintain a more consistent walking speed, resulting in a smoother and more consistent gait.
The laser cue plays a critical role in overcoming freezing, where the brain struggles to signal movement. By projecting a laser line, it prompts the user to step over it, stimulating forward movement. Combined with auditory and tactile cues, the Rollz Motion Rhythm provides personalized support for a more confident and active lifestyle.
What is the Rollz Motion Rhythm meant for?
The Rollz Motion Rhythm is a rollator walker for people with Parkinson’s or other neurological diseases. The three cues (vibration, metronome, and laser line) can trigger a walking rhythm or can start a walking movement.
In this video you see how the cues can be set and combined
How much does the Rollz Motion Rhythm weight?
The Rollz Motion Rhythm weighs 25.6 lbs., it is therefore a real lightweight rollator walker. When folded, it can be easily lifted into the car.
What is the maximum weight capacity of the Rollz Motion Rhythm?
The maximum weight capacity is 275 lbs. Rollz International cannot guarantee your safety when there is more than one person sitting on the seat.
Can I also use the Rollz Motion Rhythm as a wheelchair?
his is possible if you have the wheelchair package as an accessory. With this package you can transform the Parkinson rollator walker into a wheelchair, and you can sit down while somebody pushes it.
