Original price
$17,999.00
-
Original price
$17,999.00
Original price
$17,999.00
Current price
$13,300.00
$13,300.00
-
$13,300.00
Current price
$13,300.00
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Oxygen Health Systems
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✓Certified: ISO 9001, ISO 14001, ISO 13485
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FDA Disclaimer
At Mediriser, we are committed to transparency and believe in empowering you with the information you need to make informed decisions. Some products we sell are FDA-approved, while others are not intended or marketed as FDA-approved medical devices.
1. FDA-Approved vs. Non-FDA-Approved Products
Our curated selection of medical, mobility, and wellness equipment includes products that are FDA-approved for specific medical uses, ensuring your safety and peace of mind.
Other products — including certain soft hyperbaric chambers and wellness technologies — may be FDA-registered but not FDA-approved. Registration with the FDA indicates that the manufacturer has notified the FDA of the product’s existence; it does not imply approval or endorsement for medical use. In contrast, FDA approval means the product has undergone rigorous testing and evaluation by the FDA and is deemed safe and effective for its intended use.
2. Hyperbaric Chambers & Off-Label Use
The FDA has approved soft hyperbaric chambers operating at 1.3 ATA for treating altitude sickness.
Any use beyond this — including general wellness, recovery, performance enhancement, or treatment of chronic conditions — is considered off-label, even if the chamber is FDA-registered. Off-label use refers to using a product in a way that is not approved by the FDA. While it is not illegal, it is important to understand that the safety and effectiveness of the product for such uses have not been evaluated by the FDA.
3. No Medical Claims
Unless explicitly stated otherwise for specific FDA-approved products:
The FDA has not evaluated the products and statements on Mediriser.com.
Our equipment is not intended to diagnose, treat, cure, or prevent any disease.
Content on this website is for informational and educational purposes only and is not a substitute for medical advice.
4. Consult a Healthcare Professional
We strongly encourage all customers to speak with their healthcare provider before:
Starting any new recovery or wellness regimen
Using any equipment sold on our site
Treating existing conditions or symptoms
This is especially important for individuals who are pregnant, have pre-existing conditions, or are using prescription medications.
5. Results May Vary
Individual experiences may differ based on health status, product use, and lifestyle factors. No claims are made regarding guaranteed outcomes.
6. Limitation of Liability
Mediriser and its affiliates are not liable for any harm or adverse effects resulting from using or misusing our products. Users assume full responsibility for their decisions.
7. Questions?
If you have any questions about the FDA status of a specific product or would like further clarification:
The Lux-Air 40" Hyperbaric Chamber sets a new standard in soft chamber accessibility with its unique J-style door that transforms how users enter and exit. Developed specifically to overcome the difficulties of traditional tubular hyperbaric chambers, this system provides both Side Entry and Top Entry options, making it ideal for individuals with joint replacements, limited mobility, or anyone seeking a more comfortable and dignified therapy experience.
Equipped with a 16" elevation platform, the Lux-Air can be positioned to simulate the ease of entering from a bed, eliminating the need to kneel or balance on the floor.
This hyperbaric chamber can be operated alone for home use. Must have full mobility to lay down and stand up again to exit.
No prescription is required for this 40" Hyperbaric Chamber. As with all hyperbaric chambers, we advise you to consult your doctor.
World-Class Durability Built to Last 25-30 Years
Engineered with triple and penta welded seams and constructed from medical-grade 3-layer PET Polyester/TPU material, the Lux-Air is built for decades of reliable performance. The bladder uses high-strength double-sided 44 oz medical-grade TPU coated PET polyester, the same NASA-developed Dacron material used in space suits, certified non-toxic and sourced from Germany.
The penta welding technology embeds the double-thick window 1.4 inches into the fabric, far exceeding the half-inch seam welds used by competitors, ensuring the window never bubbles at full pressure.
Superior Oxygen Delivery and Pressure Performance
A 10 LPM Drive DeVilbiss Oxygen Concentrator is included as standard, delivering 95%+ oxygen purity at 18-20 PSIG. While competitors may not include an oxygen concentrator, this system arrives ready for high-quality therapy from the first session. An optional upgrade to 1.4 ATA is available, providing a 33% increase in pressure for deeper tissue oxygen penetration and improved treatment outcomes.
Advanced CO2 Management and Silent Operation
Compressed air enters from the head and travels through the chamber, exiting via dual redundant silent pressure relief valves. This unique airflow design actively reduces carbon dioxide buildup, providing a more effective and comfortable treatment compared to competing systems. The ultra-quiet compressor operates at 70 or 110 LPM providing significantly more airflow than competitive units.
Proprietary Dual-Layer Zipper System
The Lux-Air features the industry's first highly sealed triple-reinforced fasteners, sealed with silicone and a 2-layer zipper with a center flap that provides an anti-leak seal. This design reduces stress on the zipper assembly and extends the system's operational life by years. An outer cover zips over the entire chamber for additional structural support and protection from environmental elements including pets.
Certification
ISO 9001 sets out the criteria for a quality management system. ISO 14001 sets out the criteria for an environmental management system. ISO 13485 specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide medical devices and related services that consistently meet customer and applicable regulatory requirements.
Emergency and Preventative Measures
Dual pressure relief valves at the foot of the chamber work alongside a patented emergency relief valve. In the event of an emergency, the user can press the interior release button to depressurize the chamber rapidly, then open the zippers to exit safely. Additional safety systems include a power outage alarm, an attendant buzzer, an intercom system, and internal controls for fully independent operation.
Operational Costs: No consumables are required to operate the chamber. Running costs include electricity only for the compressor, oxygen concentrator, and dehumidifier. Total system power is 1,460 watts.
Specifications
Oxygen Health Systems - Lux-Air 40″ Soft Shell | 1.3 ATA
Full Specifications
40″diameter
1.3 ATAoperating pressure
1,460 Wtotal system power
30 lbschamber weight
ComponentChamber
Weight30 lbs
Size40″ Dia. x 89″ L
★1.3 ATA | 4.3 PSI operating pressure
★40″ diameter x 89″ length
★Medical-grade 3-layer TPU/PET Dacron material (NASA-grade, sourced from Germany)
★Penta welded seams and windows - 1.4" deep window embed
★Dual-layer zipper with silicone-sealed center flap anti-leak design
★J-style door: Side Entry or Top Entry selectable by rotating chamber
★16″ elevation platform included for bed-height entry
★Internal metal frame with bolsters prevents rolling
★Two double-deck 1 mm thick windows
★Wheels included for easy indoor movement
★Can be operated independently without a 2nd person
★Outer protective cover included (zips over full chamber)
ComponentAir Compressor
Weight40 lbs
Size7.9″L x 19.7″W x 23.6″H
★420 W oil-free, low-noise design
★70 LPM standard airflow (110 LPM optional upgrade)
★Internal and external high-precision pressure gauges
Operational costs: electricity only - compressor 520 W, oxygen concentrator 640 W, dehumidifier 300 W. No consumables required.
Items Included In The Order
Lux-Air 40″ Soft Shell - What's Included
Free Inclusions
Everything required to begin therapy immediately is included. The Lux-Air ships as a complete system with no additional purchases necessary to start your first session.
➜
40″ Soft Shell Chamber Capsule
40" diameter x 89" length - spacious interior sized for maximum comfort for 1 or 2 individuals
➜
16″ Elevation Platform
Raises the chamber to bed height for easy entry and exit - ideal for users with limited mobility or joint conditions
➜
Oil-Free Air Compressor (70 LPM)
420 W ultra-quiet unit with adjustable pressure control and 5-stage activated carbon filtration
➜
Drive DeVilbiss 10 LPM Oxygen Concentrator
FDA Approved - 95%+ oxygen purity at 18-20 PSIG; 640 W heavy-duty motor with 3-year warranty
➜
Silent Pressure Relief Valves
Dual redundant silent valves at the foot of the chamber eliminate annoying hissing sound during sessions
➜
Comfort Mattress
Padded interior mattress for full-session comfort during standard 60-90 minute sessions
➜
Internal Metal Frame
Structural interior frame with bolsters to prevent chamber rolling and support easy entry and exit
➜
Air Dehumidifier (included free)
300 W dehumidifier ships standard with every order - a $700 value at no additional cost
➜
Negative Ionization System
Delivers pure oxygen with negative ions to promote immune function and cardiorespiratory benefits synergistic with HBOT
➜
Remote Control
Included for unattended single-person operation - lock zipper and start pressurization without assistance
➜
Two-Way LCD Display
Full session control panel with auto timer up to 2 hours for hands-off session management
➜
Intercom and Attendant Buzzer
Two-way communication system and attendant alert for assisted or monitored sessions
➜
Oxygen Breathing Accessories
2 oxygen masks, 2 headsets, and 2 nasal cannulas for direct 95%+ oxygen delivery during sessions
➜
Power Outage Alarm System
Alerts user and attendant immediately when an unexpected power outage occurs during a session
➜
Noise Muffler
Built-in muffler designed to reduce operational noise inside the chamber for a relaxed session environment
➜
Internal and External Pressure Gauges
High-precision gauges mounted inside and outside the chamber for real-time pressure monitoring from both positions
User experience highlights
AccessibilityJ-style door with Side or Top Entry options and 16" platform - easiest entry design in the portable chamber industry
Dehumidifier300 W dehumidifier included free - reduces humidity and can lower interior air temperature by approximately 4 degrees for added comfort
DurabilityPenta welded seams and Dacron material rated for 25-30 years of use - built to outlast any other portable chamber on the market
Installation service available - we can arrange professional installation for a worry-free setup experience. Additional fees apply. Call 251-292-1169 or email support@mediriser.com.
Standard inclusion
Drive DeVilbiss 10 LPM Oxygen Concentrator
95%+oxygen purity
10 LPMflow rate
640 Wmotor power
18-20 PSIGpressure output
Dimensions13″L x 12″W x 24.5″H | Weight: 42 lbs
Oxygen purity95%+ stable purity at 10 LPM - reaches full operating purity within 5 minutes of startup
Motor640 W heavy-duty motor built for long-lasting durability and continuous daily use
Pressure output18-20 PSIG suitable for high-pressure hyperbaric chamber applications
Total oxygen flow15 LPM total oxygen flow with 70 LPM air flow for consistent high-volume delivery
TechnologyPSA molecular sieve continuous flow oxygen production with no external oxygen tank required
Alarm functionsAutomatic alarms for power failure, low voltage, and low purity (optional) for safe unattended operation
Lifespan16,000+ hours operational life - available for 7x24 continuous use including at high altitude
CertificationFDA Approved - certified for medical and home oxygen therapy use | 3-year warranty
Molecular sieveFrance-imported CECA molecular sieve for premium oxygen separation performance
FDA Approved95% O2 purityNo oxygen tank required640 W heavy-duty motorPSA molecular sieve16,000+ hour lifespan3-year warranty
Standard inclusion
Air Compressor
70 LPMairflow
Oil-freedesign
5-stagecarbon filtration
Adjustablepressure control
Dimensions7.9″L x 19.7″W x 23.6″H | Weight: 40 lbs | Power: 520 W
Airflow70 LPM standard output - significantly higher volume than many competitor units
Pressure controlAdjustable pressure control system allows precise pressure management for each session
DesignOil-free, ultra-quiet design - no lubricants that could contaminate the breathing air supply
FiltrationActivated carbon 5-stage filtration purifies air and removes contaminants down to the micron level
CO2 managementAir enters from the head and exits via dual relief valves - actively prevents CO2 buildup for more effective treatments
Competitors charge up to $700 for a dehumidifier. The Lux-Air ships with one as standard in every order.
Power300 W unit included as standard with every order at no additional cost
FunctionReduces in-chamber humidity and can lower interior air temperature by approximately 4 degrees for added comfort
Competitor costOther brands charge over $700 for this as a paid add-on - with the Lux-Air it ships included as standard
BenefitDry, comfortable air throughout every session - essential for extended or daily home use of the chamber
Included free of charge - this alone saves you over $700 compared to competitor systems that charge extra for dehumidification. Not to be confused with the optional dual-action Air Conditioning system which provides full temperature control.
Standard inclusion
Internal and External Pressure Gauges
Dualgauge system
High precisionaccuracy
High-precision pressure gauges installed both internally and externally, allowing accurate observation and control of pressure from both inside and outside the hyperbaric chamber at all times.
External gaugeMounted outside the chamber for easy pressure monitoring by an attendant or caregiver during sessions
Internal gaugeMounted inside the chamber so the user can monitor and control pressure independently at all times
PrecisionHigh-precision readings allow accurate control of pressure changes at any point during a session
BenefitFull pressure visibility from both inside and outside - total peace of mind for both user and caregiver
Safety system - standard inclusion
Emergency Pressure Relief Valve
Patenteddesign
Interioruser-operated
Instantdepressurization
DesignPatented emergency relief valve engineered for rapid and safe in-chamber depressurization
OperationUser presses the interior release button from inside the chamber - no tools or external assistance required
ActionInstantly depressurizes the chamber, allowing the user to open the zippers and exit quickly and safely
Additional valvesDual redundant pressure relief valves located at the foot of the chamber provide additional pressure management
PurposeDesigned for emergency situations - ensures the user can always exit independently with a single press
Safety first - in any emergency, a single press of the interior button initiates rapid pressure relief, putting control entirely in the hands of the user inside the chamber.
Optional Add Ons
Pressure upgrade option
1.4 ATA Pressure Upgrade
1.4 ATAmax pressure
5.8 PSI42 KPA
+33%vs 1.3 ATA
Deepertissue penetration
Pressure1.4 ATA | 5.8 PSI | 42 KPA
Increase vs standard33% higher pressure than the standard 1.3 ATA configuration
BenefitIncreased oxygen density allows for shorter treatment times and improved oxygen delivery to tissues
Tissue penetrationDenser oxygen at 42 KPA penetrates deeper into tissues for more beneficial treatments compared to 1.3 ATA
33% more pressureDeeper tissue oxygen deliveryShorter treatment timesImproved results
Price - $1,890
Compressor upgrade - option 1
120 LPM Upgraded Air Compressor
120 LPMairflow
Oil-freedesign
Eco-friendlynon-toxic
Dual filterinlet and outlet
Airflow120 LPM - significantly higher volume for faster pressurization and superior airflow performance
DesignOil-free, quiet operation with non-toxic, eco-friendly construction
FiltrationSuper adsorption activated filters with double inlet and outlet filtration for ultra-clean air delivery
120 LPM airflowOil-freeQuiet operationNon-toxic and eco-friendlyDual inlet and outlet filter
Price - $300
Compressor upgrade - option 2
160 LPM Upgraded Air Compressor
160 LPMairflow
750 Wpower
88 lbsweight
8.5 Aoperating current
Airflow160 LPM maximum output for the highest-volume pressurization performance available
Power750 W motor at 110V-120V with 8.5 amp operating current
Weight88 lbs / 43 kg - heavy-duty unit built for demanding continuous operation
DesignOil-free construction for clean, uncontaminated airflow into the chamber at all times
160 LPM airflow750 W motor110V-120VOil-freeHeavy-duty
Price - $450
Optional - not included standard
Dual-Action Air Conditioning System
~70°Fmaintained temp
300 Wpower
42 lbsweight
Dual-actioncooling system
Dimensions13″ x 16″ x 22″ | Weight: 42 lbs
Voltage110V-120V | 5-6A operating current | 300 W
Cooling action 1Cools incoming air from the compressor - counteracts heat buildup from equipment operation over time
Cooling action 2Routes ice-cold water to an interior condenser providing a significant direct cooling effect inside the chamber
Humidity removalBoth cooling actions work together to remove humidity from the chamber air during every session
Internal fanInternal cooling fan also included for additional air circulation inside the chamber
ExclusivityOxygen Health Systems is the only hyperbaric manufacturer to offer a true dual-action air conditioning system for portable chambers
Dual-action coolingInterior condenserHumidity removalInternal fan included~70 degrees maintained
Price - $2,500
Optional add-on
Grounding System
3 itemsincluded
70x200 cmsilver fabric size
Silver fibercotton fabric
Easy setupplug and ground
Ground portHyperbaric chamber ground connection port - eliminates static build-up during sessions (requires a blank port on the chamber)
Silver fabricSilver-infused queen size flat sheet 27.56 x 78.74 inches (70 x 200 cm) silver fiber cotton fabric construction
Rubber mat35 x 23.5 inch rubber mat usable internally or externally - wipe down with 70% disinfectant for easy session-to-session hygiene
OperationPlug the white wire into the 3rd outlet ground connection - simple one-step setup to establish your ground
Documented benefits supporting positive inflammation response while providing a static-free environment for safety. See PubMed Article
Price - $199
Disinfection option
Purify-One UV Wand (Price - $399.00)
10+ yearsuseful life
UV-C and UV-Adual wavelength
8 Wwattage
~90 minsbattery life
Size14.5″ x 1.625″ x 1.25″ slim, handheld design easy to use in any space
Weight6.5 oz lightweight enough for extended use without fatigue
WavelengthsUV-C: 270-280 nm / UV-A: 380-405 nm dual-spectrum disinfection for superior pathogen elimination
Irradiance12 mJ / cm2 industry-leading output for effective surface disinfection
VoltageDC 5V / 2A standard USB charging
Wattage8 W efficient power usage for consistent disinfection performance
Timer60-minute built-in timer set and go for hands-free operation
Battery2,000 mAh approximately 90 minutes of continuous use per charge
ColorWhite
Warranty1 year from date of purchase
ApplicationsHospitals, hospitality, homes, education, restaurants, retail, and day-to-day personal use
Best-in-class disinfection10+ year lifespanDual UV-C and UV-AHospital gradeCordless and portable60-min timer
Optional upgrade - additional concentrator
10 LPM Oxygen Concentrator - Drive Medical (Additional Unit)
95%+oxygen purity
10 LPMflow rate
640 Wmotor power
3-yearwarranty
Dimensions13″L x 12″W x 24.5″H | Weight: 42 lbs
Total flow (dual setup)15 LPM total oxygen flow with 70 LPM air flow when paired with the included unit
Oxygen purity95%+ stable purity at 10 LPM - reaches full operating purity within 5 minutes
Motor640 W heavy-duty motor rated for continuous 7x24 operation with 16,000+ hour lifespan
Alarm functionsAutomatic alarms for power failure, low voltage, and low purity (optional) for unattended use
CertificationFDA Approved | 3-year warranty | Available for use at high altitude
FDA Approved95% O2 purity640 W motor16,000+ hour lifespan3-year warranty
Price - $1,499
Warranty
Oxygen Health Systems
Warranty
3 yearschamber warranty
20 yearswindow warranty
1 yearhardware warranty
Coverage summary
Full 3-year coverage on the main chamber body. All soft chamber viewport windows are covered for 20 years. Hardware including the oxygen concentrator, air conditioner, dehumidifier, and air compressor is covered against defects for 1 year from the date of purchase.
We pride ourselves on painstaking accuracy and crafting our equipment with the very highest quality raw materials. Based on 7 years of performance data, we know with a high degree of certainty that manufacturing defects, if any, are most likely to occur within the first 12 months. Should faulty materials or workmanship be found, we first provide troubleshooting guidance. If the issue remains unresolved, we provide complete replacement of all affected components at our sole discretion.
The warranty does not cover damage resulting from misuse, overuse, mishandling, unauthorized modification, sheathing change, inadequate maintenance, improper equipment handling, or user operation.
FAQs
Can I do HBOT by myself or is it a 2 person job?
Yes, you can use this chamber completely alone. The Lux-Air is specifically designed for independent home use. Interior controls allow you to lock the zipper and start pressurization without any external assistance. You must have full mobility to lie down and stand up again to exit. A remote control is also included for added convenience during unattended operation.
What all do I need with this hyperbaric chamber?
This is a complete ready-to-use system. It includes the chamber, 10 LPM Drive DeVilbiss oxygen concentrator, oil-free air compressor, dehumidifier, comfort mattress, oxygen masks, headsets, nasal cannulas, remote control, intercom system, pressure gauges, and power outage alarm. Setup guides and ongoing customer support are also included. No additional major purchases are required to begin therapy.
What pressure level does this chamber operate at?
The standard chamber operates at 1.3 ATA (4.3 PSI). An optional upgrade to 1.4 ATA (5.8 PSI / 42 KPA) is available, providing a 33% increase in pressure for deeper tissue oxygen penetration and more beneficial treatments. The system includes an adjustable pressure control to dial in your preferred level.
Does this chamber require a prescription?
No prescription is required for this 40" hyperbaric chamber. However, as with all hyperbaric systems, we advise you to consult your doctor before beginning therapy, especially if you have any pre-existing medical conditions.
What makes the J-door design different from standard chambers?
The Lux-Air features a unique J-style door that opens wide enough for both Side Entry and Top Entry by simply rotating the chamber. This is the only portable chamber in the industry that eliminates the need to kneel or crawl into the system. Combined with the included 16" elevation platform, users with joint replacements, limited mobility, or balance difficulties can enter and exit with the same ease as getting into or out of a bed.
Is the oxygen concentrator included?
Yes, a Drive DeVilbiss 10 LPM oxygen concentrator is included as standard. It is FDA Approved, delivers 95%+ oxygen purity at 18-20 PSIG, and includes a 3-year warranty. No external oxygen tanks are needed at any point. An optional additional concentrator unit is available for purchase if a higher total oxygen flow is desired.
How long is a typical session?
Most sessions last between 60 and 90 minutes. The built-in auto session timer allows you to program sessions up to 2 hours, and the chamber will manage pressurization and decompression automatically so you can focus on your therapy.
Is this chamber safe to use?
Yes. The Lux-Air includes multiple layers of safety features including a patented interior emergency pressure release button, dual redundant silent pressure relief valves, a power outage alarm, internal and external pressure gauges, an intercom and attendant buzzer system, and interior controls for fully independent operation. The penta welded seam and window construction also ensures the structure holds integrity reliably over decades of use.
Do you ship to Alaska and Hawaii?
Yes, we absolutely ship to Alaska and Hawaii. Please call us at 251-292-1169 or email support@mediriser.com with your address for a shipping quote.
Do I need to install firewalls for using this system?
No additional firewalls are required. The system converts room air into 95% oxygen that enters the chamber at 40% oxygen concentration. This oxygen then evacuates through the pressure relief valves back into the room, resulting in the same or lower ambient oxygen percentage than where you started. Unlike hospital-grade compressed oxygen tank systems, this setup does not raise room oxygen levels and is designed for safe indoor home or office use.
How do oxygen molecules penetrate deeper into tissues during HBOT?
Under increased atmospheric pressure, oxygen molecules compress and reduce in size, allowing them to dissolve into the blood plasma rather than being carried solely by red blood cells. This is similar to CO2 dissolving into soda under pressure. Once dissolved, oxygen can reach tissues with limited circulation, cross the blood-brain barrier, enter lymph nodes, cerebrospinal fluid, and musculoskeletal tissue. Oxygen is the final electron acceptor in the Electron Transport Chain where ATP energy is produced. Greater oxygen delivery means more cellular energy production, faster repair, and improved function across all tissues and organs.
How durable is the chamber?
The Lux-Air is built to last 25 to 30 years or more. It uses NASA-grade Dacron material (double-sided 44 oz medical-grade TPU coated PET polyester sourced from Germany), triple and penta welded seams, a proprietary dual-layer J-style zipper sealed with silicone, and penta welded windows embedded 1.4 inches into the fabric. This level of construction exceeds what any competing portable chamber offers and ensures long-term structural integrity under daily pressurized use.
If for any reason you are not completely satisfied with your purchase, you may return any Hyperbaric Chamber Purchase within 14 Days of purchase.
The following rules apply:
Products must be returned in the original packaging and in a new and resellable condition. Refunds will be determined by incoming inspection and if not returned or packed properly, the refund may be denied. Shipping Fees are non-refundable. All returns must be made via our Return Procedure by filling out an RMA form in the MY ACCOUNT section or by requesting assistance from our sales team. There are few non-returnable products & services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies. If the return of an item was caused by an error on our part or a manufacturer’s part, Oxygen Health Systems will cover the shipping fees. After 14 Days, any returnable chamber will have a 20% restocking fee, if Oxygen Health Systems approves the return. Please email us with any questions. DISCLAIMER: Depending on your building/home/office floor-plan, corridor, entryway width/dimension, turns, etc. you may need to consult your building/facility manager, renovation or construction specialist to ensure that there are no further space/maneuvering restrictions in bringing your hyperbaric chamber at its intended destination. OHS is not responsible for any errors. RETURN PROCEDURE
To return a product, you must first request a Return Merchandise Authorization (RMA) that is located in the MY ACCOUNT section next to each order item that you want to return. The RMA form will include an exact return address and detailed instructions on how to return a product. Please allow 24 to 72 hours for processing your claim.
The customer is responsible for all shipping costs (including warranty products) associated with any returns. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) have arrive defective, damaged, or simply incorrect, please contact our customer service department, at support@mediriser.com or call 251-292-1169 as soon as possible to with speak with our customer service. Be sure to have your order number ready for faster processing and leave a detailed message if possible. Please do not attempt to use, open or handle the item, especially if it is broken glass! We will send you a replacement item and provide you with a prepaid return label to return the defective item once we have received your request. In some cases the item may not need to be returned. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.
When a replacement item is requested to be shipped prior to the return of original merchandise, we may need to receive the original merchandise return, before we can ship the replacement. This is a case by case scenario and each defective, damage or incorrect product return process may be different.
ORDER CANCELLATIONS
Orders can not be cancelled once the order confirmation is received.
When you request a cancellation of an order or item it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, ACH and Check). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
At Medriser, we're committed to ensuring your order reaches you in a timely manner. Our shipping policy guarantees that your order will be processed and dispatched within 1-2 business days from the date of purchase. Once your order is shipped, you can expect it to arrive at your doorstep within 3-5 business days. We partner with reliable shipping carriers to ensure safe and efficient delivery of your medical supplies and healthcare products. For any inquiries regarding your order status or shipping, please don't hesitate to contact our customer care team for assistance.
Payment Policy: Medriser offers convenient payment options to make your shopping experience seamless. We accept major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal for secure online transactions. Your payment information is encrypted and protected to ensure your privacy and security. For any payment-related inquiries or assistance, please feel free to reach out to our customer care team. We're here to help make your purchase process as smooth and hassle-free as possible.
Our Price Matching Policy
At Mediriser, we are dedicated to offering you the most competitive prices online. We maintain strong partnerships with our suppliers to establish minimum advertised pricing guidelines for all our competitors. This means that every other online store selling the same product is expected to offer it at the same price.
Price Match Guarantee
If, within 14 days of your purchase, you discover another online store offering a lower price for the same product, please bring it to our attention. We will promptly contact the brand to ensure they comply with the minimum advertised price policy. If you qualify for a refund, we will credit the price difference back to your credit card.
Your Confidence Matters
We want you to shop with absolute confidence, knowing that you are receiving the best possible price for the product. If you find that our own website has reduced the price of the item you ordered within 14 days of your purchase, we will also refund the price difference.
Requesting Your Partial Refund
To request a partial refund, simply follow these steps:
Email us at support@mediriser.com with links to the product on both our website and the other dealer's website where you found the price difference.
Ensure that you make this request within 14 days from the date of your order.
We will process the credit accordingly and ensure that you receive the best deal possible.
Limitations of Our Price Match Guarantee
While we are committed to providing competitive pricing, our Price Match Guarantee does come with certain limitations:
You must purchase the item from our website before requesting the Price Match Guarantee.
Promotions such as rebates, holiday sales, and "buy one, get one free" offers do not qualify.
The item must be in stock on the competitor's website and be sold as brand new.
The competitor must be an online store and may not have a physical retail location.
The website in question cannot be a discounter or auction site (e.g., eBay, Overstock, Walmart, Amazon, etc.).
The competitor must be an Authorized Retailer of the product.
Our Price Match Guarantee includes both the item price and shipping charges but excludes sales tax.
Contact Us for Price Match Inquiries at support@mediriser.com
If you have any questions or wish to confirm whether we can price match a product before making your purchase, please reach out to us. We are here to assist you in securing the best deals on the products you need. Your satisfaction and savings are our top priorities at Mediriser.
Fantastic experience with Mediriser! We purchased a red light therapy bed and an HBOT machine. The customer service team was incredibly responsive throughout the entire process. Even when we hit a few unexpected bumps, they completely took ownership and went above and beyond to resolve them. Highly recommended for wellness equipment!
I am an executive at a large technology company, and represent a major lifestyle society with over 400 members as its president. My passion is lifestyle, and I have spent considerable time and resources testing and reviewing a number of therapies from a large number of suppliers. Allow me to say that the experience I have had so far with this company and product has been beyond exceptional. First, the customer care I have received is second to none. The team has been highly responsive no matter the day and time, provided accurate and sincere information, and given me the feeling of being looked after. I have not experienced this level of customer care before, and I would like to highlight that it is exemplary and I am ultimately grateful for this. Secondly, the product is of high quality and works better than expected. I have become an avid fan of HBOT therapy since I have received your product and would wholeheartedly recommend this therapy and your company to anybody. Lastly, what your company is doing for people is exceptional as it enables the wider public to have a revolutionary therapy at a highly affordable rate at home. Thank you for your time, effort and contribution to society. Please continue this great mission! Best regards.
Clinical excellence in a home setting. The UltraCare XT handles everything my wife's complex care protocol requires. The range of adjustment is excellent and the motor system is quiet and smooth. Her nursing team commented that having proper clinical equipment at home has made a genuine difference in her care quality. Mediriser was professional throughout.
I am really happy with my OxyRevo chamber. The support team was really helpful in helping me assemble it and to get the most out of my chamber. They are well priced for the quality! Thanks!
We recently purchased a Forward 90 from OxyRevo to treat my 5 year old son. He has horrible sores and itching from severe eczema. We had been paying $150 per week to have the HBOT treatment at a clinic. So, we decided it was time to buy an in-home unit. The HBOT treatment works wonders, and heals his skin within a day or two. We did intensive research to find the best system for our family, evaluating a dozen or more systems. After deciding on the OxyRevo Forward90, we couldn't be more happy. The unit is extremely high quality, comfortable, and easy to use. We really like that we can enter the chamber with our son, and sit upright while we watch movies together inside during treatment. The customer service has been top notch. The team even met with me via video chat to walk me through the showroom and explain the device in person before we bought it. We highly recommend OxyRevo, and our son's skin is as clear as it's ever been!
Compact and efficient the Chair Pro is ideal if space is limited. It fits comfortably in my home office and I do sessions during my lunch break. The 1.4 ATA is great for general wellness and cognitive performance. Mediriser was professional and communicative throughout the entire buying process.
The lying position in the Airvida Ultra makes sessions feel like true rest rather than a medical procedure. After six weeks of regular use my inflammation markers have dropped noticeably according to my doctor. The hard shell construction is premium and the 2.0 ATA ceiling gives flexibility for various therapeutic goals. Mediriser handled delivery and setup support perfectly.
The 550lb capacity of the Oasis Expandable was the primary reason we chose it and it handles the load with ease. The hi-low function is smooth and the expandable width means my husband has room to move comfortably. All electric adjustments work reliably. Mediriser was thorough in confirming the capacity and dimensions for our room before we ordered.
