Manual

• Owner's Manual

• Nuprodx products 

Warranty

Nuprodx protects your investment with a two-year limited repair or replace policy on all hard parts, and one-year limited repair or replace policy on cushions and arm pads.

If required, a 10-day conditional trial period is available to ensure proper fit. All trials must take place with the user fully clothed, and bathing or toileting during the trial period is strictly prohibited. Any chair that has been used cannot be returned. A 15% restocking fee will be charged on all returns, with return authorization from Nuprodx required before shipping. Return shipping costs are the responsibility of the party returning the chair.

Please note that updates to our units can be made at any time which may not be reflected in product pictures on the website, assembly instructions, or videos. However, any changes will be reflected on the quote or invoice. Nuprodx has no obligation to provide the exact options that were provided for earlier models prior to any changes, unless otherwise specified by the customer and agreed to by Nuprodx.***

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call MEDIRISER Customer Service at 251-292-1169.

Once the return request is accepted, the following conditions apply:

• There is a 15% restocking fee for return within 10 days. Please note that returns will not be accepted after 10 days of receipt and without prior Return Authorization.
• Product must be returned in new/unused condition and in original packaging
• All accessories included in the box must be returned.
• You are responsible for the shipping to return the product.
• Custom parts (including custom cushions) are not returnable
• Used items are not eligible for return
• You will pay for any damaged parts that occurred during shipping or otherwise
• Items canceled after the product has already shipped will be considered a return.
• Unfortunately, delivery service fees are not refundable.

At Medriser, we're committed to ensuring your order reaches you in a timely manner. Our shipping policy guarantees that your order will be processed and dispatched within 1-2 business days from the date of purchase. Once your order is shipped, you can expect it to arrive at your doorstep within 3-5 business days. We partner with reliable shipping carriers to ensure safe and efficient delivery of your medical supplies and healthcare products. For any inquiries regarding your order status or shipping, please don't hesitate to contact our customer care team for assistance.

Payment Policy:
Medriser offers convenient payment options to make your shopping experience seamless. We accept major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal for secure online transactions. Your payment information is encrypted and protected to ensure your privacy and security. For any payment-related inquiries or assistance, please feel free to reach out to our customer care team. We're here to help make your purchase process as smooth and hassle-free as possible.

Our Price Matching Policy

At Mediriser, we are dedicated to offering you the most competitive prices online. We maintain strong partnerships with our suppliers to establish minimum advertised pricing guidelines for all our competitors. This means that every other online store selling the same product is expected to offer it at the same price.

Price Match Guarantee

If, within 14 days of your purchase, you discover another online store offering a lower price for the same product, please bring it to our attention. We will promptly contact the brand to ensure they comply with the minimum advertised price policy. If you qualify for a refund, we will credit the price difference back to your credit card.

Your Confidence Matters

We want you to shop with absolute confidence, knowing that you are receiving the best possible price for the product. If you find that our own website has reduced the price of the item you ordered within 14 days of your purchase, we will also refund the price difference.

Requesting Your Partial Refund

To request a partial refund, simply follow these steps:

Email us at support@mediriser.com with links to the product on both our website and the other dealer's website where you found the price difference.

Ensure that you make this request within 14 days from the date of your order.

We will process the credit accordingly and ensure that you receive the best deal possible.

Limitations of Our Price Match Guarantee

While we are committed to providing competitive pricing, our Price Match Guarantee does come with certain limitations:

You must purchase the item from our website before requesting the Price Match Guarantee.

Promotions such as rebates, holiday sales, and "buy one, get one free" offers do not qualify.

The item must be in stock on the competitor's website and be sold as brand new.

The competitor must be an online store and may not have a physical retail location.

The website in question cannot be a discounter or auction site (e.g., eBay, Overstock, Walmart, Amazon, etc.).

The competitor must be an Authorized Retailer of the product.

Our Price Match Guarantee includes both the item price and shipping charges but excludes sales tax.

Contact Us for Price Match Inquiries at support@mediriser.com

If you have any questions or wish to confirm whether we can price match a product before making your purchase, please reach out to us. We are here to assist you in securing the best deals on the products you need. Your satisfaction and savings are our top priorities at Mediriser.