Warranty
Limited 12 Month Warranty Journey Health & Lifestyle warrants the frame, mechanical and electrical components including the motor to be free from defects in materials and workmanship for a period of twelve (12) months from the original purchase date. The originally supplied battery, tires, fabric seat and seat back and the seat cushion are all warrantied to be free from defects in materials and workmanship for a period of six (6) months from the original purchase date.
If within such warranty period any such component or part shall be proven to Journey Health & Lifestyle’s satisfaction to be defective, the product shall, at Journey Health & Lifestyle’s option, be repaired or replaced with new or refurbished product components.
In some cases an installation kit may be provided to the owner to facilitate installation of a replacement product component. This warranty does not provide for any labor charges incurred in product component installation. The warranty period of the repaired or replaced product shall terminated with the termination of the warranty period for the original product. Journey Health & Lifestyle’s sole obligation and your exclusive remedy under this warranty shall be limited to such repaired or replaced product.
Contact Journey Health & Lifestyle before sending any product for warranty repair or replacement. Do not send any product without the prior consent of Journey Health & Lifestyle.
Shipping Information
When you place an order, your product will ship within 48 business hours from the date of sale. For example, an order placed on Monday should ship no later than Wednesday. Our standard ground shipping typically arrives between 4-9 business days after your order is shipped.
Please note that if an order is placed during a national holiday, there may be a delay in processing your order. Presently we are able to fulfill orders only in the USA.