All returns must have an RA (Return Authorization) number to be processed.
All items returned must be in new condition, in the original boxes and have the original packaging.
All accessories and chargers included in the box must be returned.
You will be charged a 20% restocking fee, and you will pay for the return freight.
You are eligible for a full refund if the return is because of an error by the manufacturer (Merits Healthcare).
If an order is canceled after the item has shipped the standard return policy applies with a 20% restocking fee. You should accept delivery of the item(s), obtain an RA number, and ship the item(s) back. You will pay for the return freight.
If the item is damaged during shipment please call MEDIRISER Customer Service at 251-292-1169.
Unfortunately, delivery service fees, including White Glove Delivery, and Tech Set-Up are not refundable.

At Medriser, we're committed to ensuring your order reaches you in a timely manner. Our shipping policy guarantees that your order will be processed and dispatched within 1-2 business days from the date of purchase. Once your order is shipped, you can expect it to arrive at your doorstep within 3-5 business days. We partner with reliable shipping carriers to ensure safe and efficient delivery of your medical supplies and healthcare products. For any inquiries regarding your order status or shipping, please don't hesitate to contact our customer care team for assistance.

Payment Policy:
Medriser offers convenient payment options to make your shopping experience seamless. We accept major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal for secure online transactions. Your payment information is encrypted and protected to ensure your privacy and security. For any payment-related inquiries or assistance, please feel free to reach out to our customer care team. We're here to help make your purchase process as smooth and hassle-free as possible.

Our Price Matching Policy

At Mediriser, we are dedicated to offering you the most competitive prices online. We maintain strong partnerships with our suppliers to establish minimum advertised pricing guidelines for all our competitors. This means that every other online store selling the same product is expected to offer it at the same price.

Price Match Guarantee

If, within 14 days of your purchase, you discover another online store offering a lower price for the same product, please bring it to our attention. We will promptly contact the brand to ensure they comply with the minimum advertised price policy. If you qualify for a refund, we will credit the price difference back to your credit card.

Your Confidence Matters

We want you to shop with absolute confidence, knowing that you are receiving the best possible price for the product. If you find that our own website has reduced the price of the item you ordered within 14 days of your purchase, we will also refund the price difference.

Requesting Your Partial Refund

To request a partial refund, simply follow these steps:

Email us at support@mediriser.com with links to the product on both our website and the other dealer's website where you found the price difference.

Ensure that you make this request within 14 days from the date of your order.

We will process the credit accordingly and ensure that you receive the best deal possible.

Limitations of Our Price Match Guarantee

While we are committed to providing competitive pricing, our Price Match Guarantee does come with certain limitations:

You must purchase the item from our website before requesting the Price Match Guarantee.

Promotions such as rebates, holiday sales, and "buy one, get one free" offers do not qualify.

The item must be in stock on the competitor's website and be sold as brand new.

The competitor must be an online store and may not have a physical retail location.

The website in question cannot be a discounter or auction site (e.g., eBay, Overstock, Walmart, Amazon, etc.).

The competitor must be an Authorized Retailer of the product.

Our Price Match Guarantee includes both the item price and shipping charges but excludes sales tax.

Contact Us for Price Match Inquiries at support@mediriser.com

If you have any questions or wish to confirm whether we can price match a product before making your purchase, please reach out to us. We are here to assist you in securing the best deals on the products you need. Your satisfaction and savings are our top priorities at Mediriser.