If for any reason you are not completely satisfied with your purchase, you may return any Hyperbaric Chamber Purchase within 14 Days of purchase.
The following rules apply:
Products must be returned in the original packaging and in a new and resellable condition. Refunds will be determined by incoming inspection and if not returned or packed properly, the refund may be denied. Shipping Fees are non-refundable. All returns must be made via our Return Procedure by filling out an RMA form in the MY ACCOUNT section or by requesting assistance from our sales team. There are few non-returnable products & services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies. If the return of an item was caused by an error on our part or a manufacturer’s part, Oxygen Health Systems will cover the shipping fees. After 14 Days, any returnable chamber will have a 20% restocking fee, if Oxygen Health Systems approves the return. Please email us with any questions. DISCLAIMER: Depending on your building/home/office floor-plan, corridor, entryway width/dimension, turns, etc. you may need to consult your building/facility manager, renovation or construction specialist to ensure that there are no further space/maneuvering restrictions in bringing your hyperbaric chamber at its intended destination. OHS is not responsible for any errors. RETURN PROCEDURE
To return a product, you must first request a Return Merchandise Authorization (RMA) that is located in the MY ACCOUNT section next to each order item that you want to return. The RMA form will include an exact return address and detailed instructions on how to return a product. Please allow 24 to 72 hours for processing your claim.
The customer is responsible for all shipping costs (including warranty products) associated with any returns. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) have arrive defective, damaged, or simply incorrect, please contact our customer service department, at support@mediriser.com or call 251-292-1169 as soon as possible to with speak with our customer service. Be sure to have your order number ready for faster processing and leave a detailed message if possible. Please do not attempt to use, open or handle the item, especially if it is broken glass! We will send you a replacement item and provide you with a prepaid return label to return the defective item once we have received your request. In some cases the item may not need to be returned. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.
When a replacement item is requested to be shipped prior to the return of original merchandise, we may need to receive the original merchandise return, before we can ship the replacement. This is a case by case scenario and each defective, damage or incorrect product return process may be different.
ORDER CANCELLATIONS
Orders can not be cancelled once the order confirmation is received.
When you request a cancellation of an order or item it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, ACH and Check). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
At Medriser, we're committed to ensuring your order reaches you in a timely manner. Our shipping policy guarantees that your order will be processed and dispatched within 1-2 business days from the date of purchase. Once your order is shipped, you can expect it to arrive at your doorstep within 3-5 business days. We partner with reliable shipping carriers to ensure safe and efficient delivery of your medical supplies and healthcare products. For any inquiries regarding your order status or shipping, please don't hesitate to contact our customer care team for assistance.
Payment Policy: Medriser offers convenient payment options to make your shopping experience seamless. We accept major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal for secure online transactions. Your payment information is encrypted and protected to ensure your privacy and security. For any payment-related inquiries or assistance, please feel free to reach out to our customer care team. We're here to help make your purchase process as smooth and hassle-free as possible.
Our Price Matching Policy
At Mediriser, we are dedicated to offering you the most competitive prices online. We maintain strong partnerships with our suppliers to establish minimum advertised pricing guidelines for all our competitors. This means that every other online store selling the same product is expected to offer it at the same price.
Price Match Guarantee
If, within 14 days of your purchase, you discover another online store offering a lower price for the same product, please bring it to our attention. We will promptly contact the brand to ensure they comply with the minimum advertised price policy. If you qualify for a refund, we will credit the price difference back to your credit card.
Your Confidence Matters
We want you to shop with absolute confidence, knowing that you are receiving the best possible price for the product. If you find that our own website has reduced the price of the item you ordered within 14 days of your purchase, we will also refund the price difference.
Requesting Your Partial Refund
To request a partial refund, simply follow these steps:
Email us at support@mediriser.com with links to the product on both our website and the other dealer's website where you found the price difference.
Ensure that you make this request within 14 days from the date of your order.
We will process the credit accordingly and ensure that you receive the best deal possible.
Limitations of Our Price Match Guarantee
While we are committed to providing competitive pricing, our Price Match Guarantee does come with certain limitations:
You must purchase the item from our website before requesting the Price Match Guarantee.
Promotions such as rebates, holiday sales, and "buy one, get one free" offers do not qualify.
The item must be in stock on the competitor's website and be sold as brand new.
The competitor must be an online store and may not have a physical retail location.
The website in question cannot be a discounter or auction site (e.g., eBay, Overstock, Walmart, Amazon, etc.).
The competitor must be an Authorized Retailer of the product.
Our Price Match Guarantee includes both the item price and shipping charges but excludes sales tax.
Contact Us for Price Match Inquiries at support@mediriser.com
If you have any questions or wish to confirm whether we can price match a product before making your purchase, please reach out to us. We are here to assist you in securing the best deals on the products you need. Your satisfaction and savings are our top priorities at Mediriser.
